Deliveries and returns

1. DELIVERY

1.1.1 Delivery of the PDF Pattern Product

The PDF pattern product is a digital product. It is not subject to delivery or any fees. Once the product is purchased and the order is confirmed, the customer can access their pattern via the platform or directly by downloading it from their order confirmation email.

1.1.2 Delivery of the Clothing Product

To ensure responsible production, a pre-order period of approximately two weeks (the exact deadline is available on each product page) is offered for order collection initially. Once this period has passed, the garments will be produced. Therefore, please allow approximately two weeks before receiving your order. We will contact you to keep you updated on the progress.

1.2 Delivery charges

For all clothing orders, prices vary depending on the shipping method: delivery to a collection point or delivery via Colissimo. Each price is displayed before ordering.

1.3 Delivery Zones

The clothing item is available for delivery exclusively within France. The garment is shipped via Colissimo; tracking information will be sent to the buyer upon shipment.

7. RIGHT OF WITHDRAWAL

7.1 The boss

By purchasing the PDF pattern, the customer waives their right of withdrawal. Therefore, the provisions of Article L. 121-21 of the French Commercial Code do not apply to the purchase of a Subscription under the conditions set forth in these General Terms and Conditions.

2.2 Clothing

You have fourteen days from the date of receipt of the garment to exercise your right of withdrawal. To do so, please use the return request form .

2.3 Return and refund procedures

Any exchange or return must be declared by the Customer to MAELI SASU, via the Site's contact form.

The Products must be returned by the Customer no later than fourteen (14) days after notifying them of their decision to withdraw. The return shipping costs are the responsibility of the Customer.

The Product must be returned by the Customer in its original packaging or any equivalent packaging and in perfect condition (allowing for resale, having not been worn or washed), in order to request an exchange, refund or credit note without penalty.

If the package is lost or damaged during the return process, the cost of the damage is the responsibility of the customer.

Products that are not returned within the time limits and conditions mentioned above will not be refunded or exchanged.

In accordance with Article L. 221-24 of the French Commercial Code, MAELI SASU undertakes to reimburse the sums received for the Order or Pre-order within fourteen (14) days. This period begins on the earlier of the following two dates: (i) receipt by Six et Sept of the returned Products or (ii) receipt by Six et Sept of proof of shipment of the Products by the Customer.

The refund will be issued as a credit to the customer's bank account associated with the bank card used to pay for the order or pre-order. If you have changed bank accounts, please remember to provide your new bank details to your previous bank.